Despite the logis­ti­cal chal­lenges that we expe­ri­enced pri­or to our move, our over­all expe­ri­ence was excel­lent due to the hard work of Angeli­na D., our move coor­di­na­tor, and Melvin K., our van oper­a­tor. Angeli­na worked hard to try to pro­vide us our desired dri­ver on our desired day, and she went above and beyond the call of duty to try to accom­plish this—she fre­quent­ly texted, emailed, and called us out­side of busi­ness hours. Despite her efforts, we did not get our desired dri­ver. How­ev­er, we were thrilled with Mel. He was time­ly, pro­fes­sion­al, friend­ly, orga­nized, metic­u­lous, and treat­ed our house­hold goods with great respect. When he unloaded our house­hold goods, he was very thought­ful and metic­u­lous about their place­ment. I can­not begin to express how much this helped ease the anx­i­ety of a big move and how much eas­i­er this made our unpack­ing process. Because of the efforts of Angeli­na and Mel, we will use Pow­ell Relo­ca­tion Group for our next move, and we will rec­om­mend them to all of our friends and fam­i­ly. Great job on ser­vice recov­ery, Angeli­na and Mel! Thank you!